We will send the tracking number to the e-mail you provide, and you can use the tracking number to track your order! So please make sure that the e-mail you leave in your order is available.

ZoneCheap accepts the following payment methods on the louisvuitton.com website:

- Visa
- Shop Pay
- Mastercard
- American Express
- Paypal
- Apple Pay

ZoneCheap accepts cards from the following European and international countries: Andorra, Australia, Austria, Belgium, Bulgaria, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, Mexico, Qatar, Kuwait, United Arab Emirates, United Kingdom.

When you place an order, your billing address must match your credit card address, otherwise we will not be able to process your order.

All transactions are secure. The ZoneCheap site uses SSL encryption to protect personal and payment data. ZoneCheap does not store any credit card information.

For all online orders and orders placed through Customer Service, payment by voucher or credit note to a ZoneCheap store is unfortunately not possible.

If you require further assistance with the payment of your order, please contact our Customer Service Support@zonecheap.com. Our advisors will be happy to help you.

Exchange or refund within 30 days of receipt of your order.

Exchange:

- Go to your zoneCheap account, in “My purchases”, select “Request an exchange/return” on the product concerned and follow the steps. Once the exchange has been confirmed, follow the steps to return the original product (identical to the returns procedure described below). The new product will be dispatched as soon as the return has been validated.

- Or contact our Customer Service by e-mail at Support@zonecheap.com.

Return :

1. Place your item in its original packaging with the original receipt.

2. Log in to your personal zoneCheap space on our website and request your return for
ordered item. You will receive a confirmation email.

3. Your return will be processed by the delivery company: UPS, FedEx and more.
- Please call or write to our Customer Service to schedule a return.
- You will need to provide the order in its original packaging (box, bag, etc.).
The House is constantly exploring innovative ways to offer the best experience to its customers and is committed to respecting environmental objectives.

Conditions:

- Items must be returned in perfect condition, in their original packaging, with the receipt and all their accessories: boxes, booklets, labels, protections, etc.

- No exchange or refund will be accepted on personalized, engraved or custom-made products.

- Refunds will be made exclusively to the original purchaser using the same method of payment used for the original purchase. The processing time for a refund may take up to 14 days from receipt of the returned product.